Privacy Policy

At Moonridge Farm, we are committed to maintaining the trust and confidence of clients and those that visit our website or access any other information from us. In particular, we want you to know that Moonridge Farm does not sell, rent or trade data to other companies and businesses for marketing purposes.

With new GDPR legislation coming into place, we want to make sure we provide you with all of the information you need with regards to how we use data at Moonridge Farm.

Privacy Policy

Below – we have provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Customer Accounting Database & DEFRA Requirements

Face to Face Sales

When you buy from us at the shop we complete a form with your name, address and contact details including email We record the information onto our accounting software ‘Quickbooks’. We are also under regulations by DEFRA to keep your details as you are buying livestock. This is so that we or DEFRA can contact you in the event of an infectious disease but also for Animal Health & wellbeing requirements. We attach the credit card receipt to the form and store it in a locked cabinet.

Online Sales

We use Woo Commerce to operate our store online, we download the data from woo commerce to use to keep in touch with you by email. We keep you updated with industry news, updates on Avian flu and other risks along with helpful tips, special offers and new products. All payments on our website are processed by Paypal.

Accounting Database

Our accounting software is ‘Quickbooks’. We only store your First Name, Surname, Contact Telephone Number and Email Address. This data is stored in a secure database on Quickbooks and is stored for the purpose of contacting you for accounting & animal welfare purposes in line with HMRC & DEFRA Guidelines. Please be assured that we do not share your personal details with any other company without your consent.

Website Cookies

Google Analytics

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists

We collect personal information through our e-newsletter sign up on our website. We ask for First Name, Surname and Email address. We use that information for the following reasons:We keep you updated with industry news, updates on Avian flu and other risks along with helpful tips, special offers and new products. We do not rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Kate Anstey Data may be handled/accessed by our designated marketing agency Task & Time Ltd in this case where possible data will be anonymised.

Access to Data

Under the new GDPR arrangements you are entitled to view, amend, or delete the personal information that we hold. Unless we are legally obliged to keep it under DEFRA regulations. Email your request to our data protection officer